Privacy Policy

1. Introduction

This Privacy Policy (the "Policy") describes how etpk (the "Company," "we," "us," or "our"), operator of the online gaming platform accessible at etpk.cam (the "Platform" or "Website"), collects, uses, discloses, stores, and protects the personal information of users (the "User," "Player," "you," or "your") in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and other applicable data protection laws.

By creating an account on the etpk Platform, accessing our services, or otherwise providing your personal information to us, you acknowledge that you have read, understood, and consented to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Platform and refrain from providing any personal information to etpk.

We are committed to protecting your privacy and safeguarding your personal data through industry-standard security measures, transparent data handling practices, and compliance with Philippine data protection regulations. This Policy applies to all users of the etpk Platform, including registered players, visitors to the Website, and individuals who communicate with our customer support team.

2. Information We Collect

2.1 Personal Information Provided by You

When you register an account with etpk, we collect personal information that you voluntarily provide through our registration forms, account settings, and customer communications. The types of personal information we collect include:

Category	Information Collected
Identity Information	Full name, date of birth, gender, nationality, government-issued identification numbers (e.g., passport, driver's license, national ID)
Contact Information	Email address, mobile phone number, residential address, billing address
Account Credentials	Username, password (encrypted), security questions and answers
Financial Information	Payment method details (GCash number, PayMaya account, bank account numbers), transaction history, deposit and withdrawal records
Verification Documents	Copies of government-issued IDs, proof of address documents (utility bills, bank statements), payment method verification documents

2.2 Information Collected Automatically

When you access and use the etpk Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies. This information includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID)
• Usage Data: Pages visited, games played, time spent on the Platform, clickstream data, navigation paths, session duration, referring and exit pages
• Location Data: General geographic location based on IP address to verify compliance with jurisdictional restrictions and provide localized services
• Gaming Activity: Bets placed, games played, winnings and losses, bonus usage, tournament participation, and other gaming-related activities
• Communication Records: Records of communications with customer support, including chat transcripts, emails, and phone call records (with your consent)

2.3 Information from Third Parties

etpk may receive personal information about you from third-party sources, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention agencies, and marketing partners. We use this information to verify your identity, prevent fraud, process transactions, and comply with legal obligations.

3. How We Use Your Information

3.1 Purposes of Data Processing

etpk collects and processes your personal information for the following legitimate purposes:

• Account Management: To create, maintain, and manage your user account, verify your identity, and authenticate your login credentials
• Service Provision: To provide access to casino games, process gaming transactions, manage your account balance, and deliver the core functionality of the Platform
• Payment Processing: To process deposits, withdrawals, and other financial transactions through our approved payment methods, including GCash, PayMaya, bank transfers, and cryptocurrency
• Compliance and Security: To comply with legal obligations including Know Your Customer (KYC) requirements, anti-money laundering (AML) regulations, age verification, and responsible gaming laws; to detect and prevent fraud, cheating, collusion, and other prohibited activities
• Customer Support: To respond to your inquiries, resolve technical issues, provide assistance, and communicate important account information
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and marketing communications (with your consent), and to personalize your gaming experience based on your preferences and activity
• Platform Improvement: To analyze usage patterns, conduct market research, test new features, and improve the performance, functionality, and user experience of the Platform
• Legal Protection: To enforce our Terms and Conditions, protect our legal rights, defend against legal claims, and comply with court orders and legal processes

3.2 Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable data protection laws, etpk processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent to the processing of your personal information for specific purposes, such as receiving marketing communications
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions and to provide the services you have requested
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including KYC, AML, and responsible gaming requirements
• Legitimate Interests: Processing serves our legitimate business interests, such as fraud prevention, security, and platform improvement, provided these interests do not override your fundamental rights and freedoms

4. How We Share Your Information

4.1 Third-Party Service Providers

etpk may share your personal information with trusted third-party service providers who assist us in operating the Platform, conducting business, and providing services to you. These third parties are contractually obligated to protect your information and use it only for the specific purposes for which it was disclosed. Categories of third-party service providers include:

• Payment Processors: GCash, PayMaya, banking institutions, cryptocurrency payment gateways, and other payment service providers that process your deposits and withdrawals
• Game Providers: Third-party software developers and game studios (Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, etc.) whose games are featured on the Platform
• Identity Verification Services: Third-party KYC and identity verification providers that authenticate your identity and verify your documentation
• Cloud Service Providers: Companies that provide data storage, hosting, and infrastructure services for the Platform
• Customer Support Tools: Live chat providers, email services, and customer relationship management (CRM) platforms
• Analytics Providers: Services that help us analyze user behavior, track website performance, and measure marketing effectiveness
• Fraud Prevention Services: Companies that provide fraud detection, risk assessment, and security monitoring services

4.2 Legal and Regulatory Disclosures

etpk may disclose your personal information when required or permitted by law, including:

• To comply with legal obligations, court orders, subpoenas, or requests from government authorities and regulatory bodies
• To enforce our Terms and Conditions, investigate violations, and protect the rights, property, and safety of etpk, our users, and the public
• To prevent, detect, and investigate fraud, money laundering, illegal activity, or security threats
• In connection with a corporate transaction such as a merger, acquisition, sale of assets, or bankruptcy, where your information may be transferred to the acquiring entity

4.3 No Sale of Personal Information

etpk does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information as described in this Privacy Policy and with your explicit consent where required by law.

5. Data Security

5.1 Security Measures

etpk implements comprehensive technical, organizational, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and regular security audits
• Password Protection: User passwords are encrypted using industry-standard hashing algorithms and are never stored in plain text
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis, with role-based access controls and authentication requirements
• Regular Monitoring: We continuously monitor our systems for suspicious activity, unauthorized access attempts, and security vulnerabilities
• Employee Training: Our employees receive regular training on data protection, privacy best practices, and security protocols
• Third-Party Audits: Our security practices and systems undergo periodic independent security audits and penetration testing

5.2 Your Security Responsibilities

While etpk implements robust security measures, you also play a critical role in protecting your account and personal information. You are responsible for:

• Maintaining the confidentiality of your login credentials and never sharing your password with others
• Using a strong, unique password that combines letters, numbers, and special characters
• Logging out of your account when using shared or public devices
• Enabling two-factor authentication (2FA) for additional account security
• Immediately notifying etpk if you suspect unauthorized access to your account
• Keeping your contact information up to date so we can reach you about security matters

5.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, etpk will notify affected users and relevant authorities as required by the Data Privacy Act of 2012, providing information about the nature of the breach, the data affected, and steps taken to mitigate harm.

6. Data Retention

6.1 Retention Periods

etpk retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of the account relationship and for a period thereafter as required by law
• Closed Accounts: After account closure, we retain certain information for legal, regulatory, and compliance purposes, typically for a period of five (5) to seven (7) years as required by Philippine law
• Transaction Records: Financial transaction records, including deposits, withdrawals, and gaming activity, are retained for at least five (5) years to comply with AML and financial regulations
• KYC Documents: Identity verification documents are retained for the duration required by regulatory authorities, typically five (5) years after account closure
• Marketing Data: If you have consented to receive marketing communications, your contact information is retained until you withdraw consent or request deletion

6.2 Data Deletion

Upon expiration of the applicable retention period, etpk will securely delete or anonymize your personal information in accordance with data protection standards. You may request deletion of your personal information at any time, subject to our legal obligations to retain certain data for regulatory compliance.

7. Your Privacy Rights

7.1 Data Subject Rights

Under the Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you and to obtain information about how we process it
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, subject to legal retention requirements
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal information in certain situations
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider
• Right to Object: You have the right to object to processing of your personal information for certain purposes, including marketing communications
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated

7.2 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer through the customer support channels provided on the etpk Platform. We will respond to your request within thirty (30) days or as otherwise required by applicable law. In certain cases, we may need to verify your identity before processing your request to protect your personal information from unauthorized access.

8. Cookies and Tracking Technologies

8.1 Use of Cookies

etpk uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, remember your preferences, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to the Platform.

Types of cookies we use include:

• Essential Cookies: Necessary for the Platform to function properly, including session management, security, and authentication
• Preference Cookies: Remember your settings, language preferences, and customization choices
• Analytics Cookies: Help us understand how users interact with the Platform, measure performance, and identify areas for improvement
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect the functionality of the etpk Platform and limit your ability to use some features.

9. International Data Transfers

etpk primarily operates within the Philippines and stores user data on servers located in the Philippines or in jurisdictions with adequate data protection standards. In some cases, your personal information may be transferred to and processed in countries outside the Philippines where our service providers are located. When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses and data processing agreements, to ensure your information receives an equivalent level of protection.

10. Children's Privacy

The etpk Platform is intended exclusively for users who are at least twenty-one (21) years of age, the legal gambling age in the Philippines. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe a minor has provided personal information to etpk, please contact our customer support immediately.

11. Changes to This Privacy Policy

etpk reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. Material changes that significantly affect how we collect, use, or share your personal information will be communicated to you via email or prominent notice on the Platform. Your continued use of the Platform after changes to this Privacy Policy constitutes your acceptance of the revised terms.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer or customer support team through the following channels:

• Live Chat: Available 24/7 on the etpk Platform
• Email: For privacy-related inquiries, contact our support team through the official channels displayed on the Website
• Customer Support: Filipino-speaking representatives available around the clock to assist with privacy questions

By using the etpk Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.